Managed
IT Services
At Red Rock, we don’t just manage your IT, we partner with you to help your business run better, smarter, and more securely.
We look after everything from your hardware and software to licenses, connectivity, cyber security, and IT strategy. Whether you have an internal IT team or none at all, we become your expert technology team.
We’re here to make sure your IT never holds you back. From day one, we focus on understanding your business, goals, and pain points. Every solution we offer is tailored to what you actually need, not what’s easy to sell.
We’re not just a support line. We’re people who care about solving real problems and building long-term partnerships.
Here’s what sets us apart:
An MSP is an outsourced IT team. We take full responsibility for managing your business technology from hardware, software, licenses, and day-to-day support. Think of us as your go-to team for everything IT.
We cover:
Speak to a knowledgeable and skilled technician right away. No Queues. No endless triage. No waiting for a call back, just clear, expert support from the start. This way, your issues get resolved quickly, effectively, and without hassle.
Tired of calling or emailing with a problem to be told the same old thing? “Have you tried rebooting it”. When you call Red Rock, you’ll speak with a senior technician who can work with you to understand the issue, not someone reading scripted answers from a help sheet.
When you become a Red Rock customer and subscribe to our recurring services you will receive monthly invoices that cover all your products and services in a single place. Should you need to find copies of past invoices or find out more information just log-in using the customer portal.
We don’t just respond to disasters, we plan for them. We prepare for the “what ifs”, from fire and floods to ransomware and data breaches, we build a recovery plan tailored to your business. This includes regular backups, failover systems, and clear processes to restore operations quickly.
If it plugs in or connects to Wi-Fi, we’ll handle it. CCTV issues? Alarm faults? We’ll liaise with your suppliers and take it off your plate. We can handle every aspect of your IT so you can focus on what matters most: your business and its long-term growth.
You don’t rely on a single “IT guy.” You get a full team with decades of experience, and a wide range of skills and specialties in your journey. From networking and cyber security to licensing and strategy. Having the backing of a whole team means faster answers, better support, and long-term reliability.
Your systems are the lifeblood of your organisation, and they deserve the very best attention. From security and monitoring through to planning and performance, we handle every aspect of your IT, so you can focus on what matters most: your business and its long-term growth.
With a proactive approach and ongoing performance monitoring, we address potential problems before they disrupt your operations, helping to minimise downtime. This not only builds confidence but also frees up your time and attention, allowing you to refocus your resources on the areas that move the needle and drive your business forward.
We keep your IT running smoothly with 24/7 monitoring, fast issue resolution and proactive maintenance. Our support covers everything from troubleshooting to system-wide updates, so you’re never left in the dark. This way, you can focus on what you do best, growing your business, not fighting IT fires.
Protecting your business is our priority. Our cyber security experts secure your systems against threats and help you meet compliance standards. From real-time threat monitoring, to password management and staff training, we’ve got your back.
We take the hassle out of hardware. Our team audits your current setup, gives honest, expert advice, and supplies exactly what you need, no upselling. Whether it's a few new laptops or a full infrastructure upgrade, we handle procurement, setup, and ongoing support to keep your devices reliable and future-ready.
No more overpaying for licenses you don’t use. We help you understand what you’re paying for, identify unused or duplicate licences, and make sure you’re always compliant. As your team evolves, we scale your software needs up or down, so you're never overspending or stuck with tools you don’t use.
From migrations to full-scale upgrades, we plan, manage, and deliver complete IT projects that align seamlessly with your business goals. From initial scoping and planning to execution and post-launch review. Every project is managed with precision, and delivered with minimal disruption. No surprises, no jargon, just results.
IT should support your growth, not hold it back. That’s why every quarter, we sit down with you to review your business goals, assess your tech, and recommend strategic improvements. You also get 12 full days per year, perfect for IT planning, consulting, and project work.
Cyber-security threats are no longer just a big-business problem, they affect everyone. Whether it’s phishing, ransomware, or vulnerabilities in outdated software, staying ahead of threats requires constant attention. Red Rock puts security first in everything we do. We use proven tools from Cisco, Microsoft and Huntress to proactively monitor, patch, and protect your systems. We’ll also help you establish essential security policies that meet modern standards, so you’re not left guessing whether your business is doing enough to stay safe.
As your team grows or your operations shift, your IT needs to scale with you. With Red Rock’s managed services, that’s exactly what happens. We offer a straightforward per-user monthly cost that makes it easy to budget, and even easier to onboard new team members without delay. There’s no scrambling to find extra support or worrying about outdated systems holding you back. Whether you’re expanding, downsizing, or going hybrid, we give you the tools, licenses and support to adapt.
Many businesses get by with just one in-house IT person… That is until something breaks, or growth makes their workload unmanageable. With Red Rock, you don’t just get a person; you get a whole team of specialists. Each one brings different skills to the table, whether it’s networking, cloud systems, cybersecurity or hardware support. That means faster answers, fewer bottlenecks, and better solutions. All without the cost of hiring a full internal team.
Whether it’s fire, flooding, cyberattacks or global pandemics, most businesses don’t have a clear plan for what happens if the worst hits. At Red Rock, we’re always asking “what if?”, then we help you put solid plans in place to answer it. That might mean off-site backups, remote access contingencies, or vendor coordination for critical systems. When disaster strikes, our clients don’t scramble, they recover fast. And in many cases, our planning has saved businesses serious time, money and stress when something unpredictable occurred.
At Red Rock, we take a consistent, customer-led approach to every managed service project. We start by fully understanding your IT needs, goals, and expectations, giving us the insight to deliver real value from day one. We work closely with you to define the scope, set clear timelines, and make sure our delivery aligns with your wider business objectives. As part of our planning, we also identify potential risks early, helping to prevent issues before they happen. It’s a hands-on, proactive approach designed to keep your project running smoothly and give you confidence at every stage.
Our managed service onboarding is built around clear communication and collaboration. It starts with a full handover from our sales team to your dedicated project manager, followed by a detailed kick-off meeting to confirm your goals and requirements. From there, we create a tailored Statement of Works outlining exactly what will be delivered. If required, our technical team then visits your site to assess your current setup, gather key details, perform updates, and build a full asset register. Behind the scenes, we complete the final setup and configuration, holding regular internal check-ins to keep everything on track. You’ll get consistent updates throughout, and once everything is in place, we’ll agree on a go-live date, with full access to the help desk and ongoing support from our expert team.
After onboarding, our support team takes over. Our ongoing support is all about long-term partnership and proactive care. We don’t just wait for problems, we prevent them, with continuous system monitoring and regular health checks to keep your IT running smoothly and securely. You’ll have 12 project days each year to invest in planned improvements or new initiatives, with guidance from both our technical and operations teams. We’ll help you get the most from these days, whether it’s optimising systems or planning for growth. Every quarter, we’ll sit down for a Business Review to align your IT roadmap with your business goals and highlight new opportunities. Throughout the managed service partnership, the goal remains the same: to deliver practical, reliable support that adds long-term value to your business.
Born and based in Tameside, Greater Manchester, we know our community because we’re part of it. We don’t just serve local businesses, we are one. That means every customer is treated with the same respect, support, and attention we’d want for ourselves. From sponsoring charity events to delivering tech talks in schools, we’re passionate about giving back and creating real impact where it matters most.
We’re not in this for quick wins. We’re here to build long-term partnerships that grow with your business. Whether it’s a new project or day-to-day support, we align everything we do with your goals. You get thoughtful consultations, clear project management, and a team that invests in your success. Because we see ourselves as part of your business, not just a service provider.
You’ll always know where you stand with us. No smoke, no mirrors, no surprise invoices. From your first call with us, you’ll get clear, honest advice based on what your business needs. We speak in plain English, deliver real results, and keep your best interests at the heart of everything we do.
With over 70 years of combined telecoms experience and 20 years in IT, we know what works and what doesn’t. We’ve helped businesses across industries grow, streamline, and stay secure with practical strategies backed by real-world knowledge. We bring that same depth of expertise to every partnership, helping you stay ahead without wasting time or money.
If your business is open, so are we. Our support team is on hand whenever you need them, remotely or on-site. We provide training, troubleshoot issues, manage long-term projects, and do whatever it takes to keep your systems running smoothly. You’ll never be left chasing help or wondering what’s next.
Red Rock isn’t your average tech provider, and we like it that way. We help you grow not just through IT, but through real business support. From co-branded marketing campaigns and podcast interviews to networking events and growth initiatives, we’re here to raise your profile and help you build something bigger.
IT support helps when things go wrong. Managed Services prevent things from going wrong in the first place and support you with everything else too.
Start by asking, “What’s most important to our business?” If an MSP offers a long list of features at a suspiciously low price, it’s worth questioning. The right partner should align with how critical IT is to your operations. If your business depends on technology to function and grow, choose a provider that can support your wider organisation, not just its IT systems.
Both. We give you advice and strategy, then back it up with hands-on delivery and everyday support.
How much you pay for Managed Services mostly depends on your needs, how big your organisation is, and what role IT plays (or will play) in its growth. Whatever your needs are, we keep pricing simple and transparent.
In short, managed services can benefit any business that relies on technology to operate. Ask yourself this question, “What would happen to my organisation if my IT systems stopped working?”. This will tell you how important it is to have quality managed IT services. Whether you're a small team or a large organisation, if downtime would cost you time, money, or customers, managed services aren’t optional, they’re essential.
Most likely. We’ll help you avoid waste, reduce downtime, and keep your systems running efficiently. In many cases, we can also help to find you some savings, or better organise your licensing structure. We recently saved a client over £650 pcm just by making small changes to the licenses, with zero impact to their customer experience.
