Why is Efficient Connectivity Important for Care homes in the UK?

Efficient connectivity within Care homes in the UK is crucial for overall functionality. Unfortunately, 18% of care homes in the UK have poor connectivity within their institution, with an additional 40% struggling with long loading times when online. It is detrimental to the quality of life of the residents and the operational process of the staff and management. Poor connection prohibits people’s day-to-day tasks and routines and will cause a poor working environment and home for residents. Increased frustration and anxiety could occur within the servicescape if left unresolved. Due to this, stakeholders must know the value of reliable connection sooner rather than later.

This blog will discuss the impacts a poor connection could have on a care home before highlighting how we can help ensure the best solution is at a price point that works for you!

1) Emergency responses & Internal Communications

Care homes require reliable connectivity in times of emergencies within the home. Quick communication with all parties involved is vital in critical situations to ensure the well-being of a resident. Poor internal connectivity could mean the person in need may not receive the attention and care they need due to delays in communication between the different departments involved. It reduces how well staff can react to events and save lives to keep people safe and informed.

Care homes that face these issues struggle to be reactive in these events, causing a lack of trust towards staff members and the connection systems used in the emergency process. Fast connections in care homes allow information to travel quicker through departments. It’s vital as staff can be more reactive to incidents that require specialist attention, increasing the chance of saving lives. Red Rock provides connectivity that gets information from A to B in a time-reliable manner to ensure emergencies remain under control.

2) Family & Residential Care

A strong internet connection allows residents and their families to stay connected online for longer. Even though apart, residents and family members often stay connected through calls, Facetime, texts, emails, or social media. Because of this, the connectivity must be strong enough to keep up with user demand. Poor connectivity can reduce family interaction, causing feelings of isolation and loneliness for residents, which reduces their overall happiness within the home. In the worst case, this could lead families to transfer their residents to other care homes with more reliable connectivity.

Efficient connectivity combats the feelings of depression for residents and keeps them happy within their homes! Red Rock keep residents and their family online for longer to maximise customer satisfaction through reliable connectivity to keep family close.

3) Telecommunication with Medical Professionals

Picture this: a staff member struggles to access critical medical records online due to slow loading times when with a resident, reducing the level of care they can provide. Unfortunately, it’s a scenario that plays out far too often in care homes facing connectivity challenges. A more improved connection provider would allow staff members to load up important files quicker, allowing them to provide the best service and care for their residents.

A stable connection ensures accurate record-keeping, streamlined administration, and better communication among staff and residents. Red Rock provides connectivity at top speeds for our clients to minimise load-up times as much as possible.

4) Entertainment & Engagement

Residents in care homes would rely heavily on streaming services like Netflix, ITVX, YouTube and more as an entertainment and pass time source. Staff would also use connectivity to read online books or play virtual games during their breaks, showing the increased importance of a reliable internet connection.

A weak connection source would cause delays and long load-up speeds that would frustrate users. These engagements contribute to a better quality of life and reduce feelings of boredom.

5) Training & Education

Care home staff require ongoing training and education to ensure they stay up to date and aware of any industry changes and developments. In most cases, these training sessions are conducted online. With a strong connection in place, staff can access online training materials easily and stay updated with the latest caregiving techniques needed to take greater care of their residents. Staying on top of industry advancements would be important for care homes to maintain a level suitable level of care for their residents.

Red Rock provides numerous services to give care homes flexibility in their connectivity approaches to enable them to be confident in operations running smoothly within the care home.

How Can Red Rock Help?

We have over 70 years of combined experience within the telecommunications industry and are currently working with various care homes within the Northwest of the UK. We take great pride in our amazing and reputable customer service, making sure we go the extra mile for all our customers and are with them every step of the way. The reason for joining us doesn’t just stop at our service, we offer bespoke prices tailored to your needs to make sure the right products are installed to take away any pain points you may currently be experiencing. Being nominated by Downtown Business for best newcomer business also speaks volumes to the positive impacts we are making within our community, with us growing from strength to strength with every client.